Program Manager

Essential Functions:

  • Determine the objectives and measures upon which programs will be evaluated at their completion
  • Create detailed work plans which identify and sequences activities needed to attain successful program outcomes
  • Develop, implement, manage and disseminate work schedules and activity calendars
  • Work with management and the Volunteer Coordinator to secure the necessary resources
  • Supervise project staff including scheduling and directing, assigning and evaluating work, and providing guidance, direction, development, and encouragement
  • Conduct personnel actions in accordance with agency policies and procedures
  • Monitor program quality and results and make adjustments as necessary to ensure attainment of desired outcomes
  • Take initiative and problem solve to address unforeseen challenges or opportunities for participants
  • Lead community outreach initiatives to meet program enrollment goals and to engage partners in the delivery of meaningful services
  • Serve as community relations agent to vendors, donors/funding sources, participants, other service providers, and the general public
  • Develop and apply innovative and proven practices to enhance the customer experience and improve participant outcomes
  • Maintain and submit timely and accurate program records and written reports
  • Perform all administrative activities in accordance with agency policies and procedures
  • Resolve participant issues
  • Assure compliance with agency policies and fund-source requirements, and maintain appropriate documentation
  • Carefully track and manage program expenses to align with approved budgets
  • Perform other duties and responsibilities as required

Minimum Qualifications:

The ideal candidate is solution-oriented, proven project manager well-versed on a wide range of poverty reduction philosophies, strategies, and best practices for a variety of adult and senior populations. The successful candidate will also have the ability to function effectively in a team environment, contribute ideas and solicit them from teammates, and give and receive constructive feedback.


  • Bachelor’s degree in social work, education, or related field. Master’s degree preferred.
  • A minimum of 3-5 years’ experience in human services administrative and supervisory work
  • Requires knowledge of the field of assignments sufficient to perform the full scope of responsibility
  • Proven ability to effectively plan, implement, evaluate, and improve or expand programs
  • Requires a working knowledge of the target populations and innovative local and national workforce development practices
  • Strong organizational and time-management skills, displays agility while working on several tasks with competing deadlines, and remains flexible and responsive
  • Excellent written and oral communication skills including writing procedures and reports, delivering presentations, etc.
  • Ability to problem solve and work effectively and harmoniously with other staff, volunteers, vendors/subcontractors, program participants, and the general public
  • Proficient in Microsoft Office programs and online data management systems. Ability to perform data analysis for informed decision making.  Knowledge of Salesforce software a plus.


  • Possess Arizona driver’s license, safe driving record, and a vehicle to use in performance of job
  • Ability to obtain DPS Level One Finger print Clearance Card
  • CPR/first aid certificate desired


  • Full time/ Exempt, 40 hours/week
  • Hours: Monday – Friday, 8:00am – 5:00pm, subject to periodic variation.


TCAA is committed to providing a robust additional benefit package to complement compensation. This package includes paid holidays, vacation and sick time accrual that increases with tenure, as well as medical, dental and vision insurance, life insurance, disability benefits, Health Savings Account, Employee Assistance Program, telemedicine, and retirement. Additionally, TCAA pays 100% of the employee premium for medical insurance.