Case Management Supervisor


The Case Management Supervisor acts as an advocate and helps older adults to foster their capabilities and coping mechanisms in order to improve their daily lives and experiences, within specific standards and timescales. The position is responsible for leading case management services including supervision of case manager and/or student intern team members and is assigned to the Senior Independence program. The program assists older adults who lack adequate resources and are struggling with aging in place.

Essential Functions:

  • Plans, coordinates, manages and implements support packages to help clients deal with difficulties and overcome dependencies
  • Interviews service users and assesses their current condition, needs, strengths and weaknesses
  • Serves as an advocate. Assists clients with accessing public benefits and other programs and services as appropriate.
  • Addresses each case as a unit and sets tailored measurable goals
  • Monitors and evaluates clients’ progress and modifies treatment plans accordingly
  • Offers information and counseling on the best course of action during sessions
  • Maintains accurate records in case files and prescribed data management system(s) and prepares reports
  • Coordinates case management functions with internal and external team members and agencies and with volunteer resources to ensure clients’ needs are met
  • Reports any safety concerns or shelter hazards to the Program Manager for immediate attention to ensure the safety of clients
  • Sets and maintains appropriate boundaries with clients; observes client confidentiality and PII/HIPPA protocols in client interaction and in the handling of documents
  • Supervises student intern and/or case management staff with diverse areas of expertise
  • Assumes responsibility for professional growth and continuing education to enhance case management skills, and keeps up with the many changes of available resources in the health and social service fields
  • Adheres to agency and fund source policies and procedures
  • Demonstrates professionalism, compassion, and sensitivity in all interactions with clients
  • Performs other duties as assigned

Minimum Qualification:

  • Knowledge of and sensitivity to the needs of populations from backgrounds of disadvantage
  • Able to build and maintain professional helping relationships
  • Resilience along with ability to assess the need for services and perform the core functions of case management
  • Knowledgeable of support resources and programs within the community
  • Bilingual (English/Spanish) desired
  • Computer literate (Microsoft Windows and data management systems)
  • Excellent customer service, communication, and time management skills


  • Three years of professional case management or social work experience
  • A minimum of one year of case management supervisory experience
  • Prior work experience with the older adult population highly desired
  • Responsible work history indicating dependability, initiative, flexibility and ability to follow directions
  • Strong ability to effectively resolve and cope with immediate crisis situations
  • Knowledge of public benefits programs including SNAP, SSI, SSDI, VA Benefits, and AHCCCS preferred


  • Master’s degree in social work


  • Ability to obtain Level One Fingerprint Clearance Card
  • Possess an Arizona Driver’s License, current auto insurance, and a vehicle to use during the work day


  • Full-time / Non-Exempt, 40 hours/week
  • Monday – Friday 8 AM to 5 PM, subject to periodic variation and changes.


TCAA is committed to providing a robust additional benefit package to complement compensation. This package includes paid holidays, vacation and sick time accrual that increases with tenure, medical, dental and vision insurance, life insurance, disability benefits, health savings account, and retirement. Additionally, TCAA pays 100% of the employee premium for the medical insurance plans.